Frequently Asked Questions
We've answered the questions we receive most often from customers shopping at AURA Store.
Our products are handcrafted using recovered and upcycled materials that would otherwise become waste. Every purchase helps reduce landfill waste while supporting local artisans.
Yes. Every AURA product is handcrafted in Nigeria. Small variations in colour, texture and finish are part of the uniqueness of handmade products.
Yes. We currently deliver nationwide through trusted logistics partners. Delivery times depend on your location.
Yes. We accept custom requests for selected products depending on material availability and production schedule.
Eligible products may be returned within seven days provided they remain unused and in their original condition. Please see our Returns & Exchanges policy for full details.
Avoid prolonged exposure to water, store in a dry place and clean gently with a soft cloth. Care instructions may vary depending on the product.
Not yet. We currently serve customers across Nigeria while preparing for international shipping in the future.
All products are designed and handcrafted in Abuja, Nigeria using responsibly recovered materials.
